Shahida was highly recommended to me by another business colleague who I trust. We had a real problem with staff turnover and I wanted to utilise Shahida to conduct exit interviews to find out the reasons why and then to help me empower my new team to take the company forward. We now know the reasons people left the business, everyone in the company has a job description and have become completely aligned with a lively and productive team meeting. Shahida has a very empathetic but focussed and professional approach and just happens to be wonderful person too. I would have no hesitation to recommend Shahida to anyone who wants help to work with their team, develop their leadership and build a sustainable and dream business which would run without them.
The training myself and my Team has embarked on recently with Shahida has been priceless; the communications training has really made a massive difference and brought more awareness around the Team Brilliant Service and she has a fantastic sense of humour! Thanks Shahida and looking forward to doing some more work with you this year.
Manar Associates have been extremely flexible in their approach to training with our company by tailoring the training to suit our needs. Shahida has taken the time to understand how our company works and the culture of our workforce so she has been able to guide us down training routes that we had not previously considered; this has helped to engage even the most reluctant learners. In particular, we are extremely happy with the outcomes of the Leadership & Management Action Learning that is helping our Senior Leadership Team to become more confident and take more responsibility for their teams as well as improving inter-company communication greatly. We will continue to use Manar Associates as our lead training provider for all of our future training needs.
Shahida has delivered training to our organisation on many occasions and without exception the evaluations have been excellent. Her training skills are exceptional – no power point is used and she keeps the group involved through exercises and good questioning skills. One delegate actually said ‘I couldn’t believe, when I looked at my watch, that we had been in the session for 5 hours’ Here are some of the comments from evaluations; On Interview Skills “all employees should be encouraged to attend – to build up organisational skills and improve the recruitment selection process” “Very informative, thought provoking day” “Excellent day – would recommend highly” On Building Assertiveness “Please repeat this course – I will definitely recommend it to colleagues” “This is a valuable course – for ALL” “An enjoyable day with tips to incorporate into my personal and professional life” We would have no hesitation in recommending Shahida as a trainer – and in fact we are looking to run more sessions in 2014.
Lindsey Finch works at St Catherine’s Hospice in Scarborough and wanted to apply for an internal promotion. Part of the application process required Lindsey to deliver a presentation but a lack of self confidence meant she didn’t believe she could do it to a high enough standard.
However Manar Associates delivered a range of courses for the Hospice including interview skills, building assertiveness and presentation skills training, all of which Lindsey attended as well as taking part in some coaching.
Lindsey found the courses to be beneficial not just professionally, but for her life as a whole. “I’m really pleased that I enrolled on the courses and I’ve gained tips to incorporate into both my personal and professional life, such as building my assertiveness.
“Having a work book to take away and re-read is helpful. Shahida was enthusiastic and really knowledgeable, and the learning environment felt comfortable,” said Lindsey. After taking part in the training, Lindsey attended the interview and delivered a high quality presentation. And the result? She was promoted!
A Beverley and East Yorkshire letting agent, RPMS Letting, wanted to ensure they consistently provided an excellent level of service to both their landlord and tenant customers.
In order to achieve this they enlisted Manar Associates to facilitate customer service training for all their staff. During the training every member of staff had the opportunity to contribute to a discussion about setting customer service standards.
Jamie Cammish, the Director at RPMS Letting, believes that the training sessions were clear and engaging, and covered a variety of relevant business topics. “Shahida is an extremely knowledgeable and creative trainer, and I’m very happy with the results of the training.”
The customer service training and discussion process had a highly successful outcome: RPMS Letting now have a customer service charter which every member of staff believes in and buys into.
“I would highly recommend Shahida to any other businesses looking for a personable and professional training person, and I’m sure we’ll be contacting Shahida for more training in the future,” said Jamie.